FAQS

Here to Help


Set up in response to a lack of choice in the UK fabric market, and with the determination to make things better, Print to Polka Dots offers a wide and growing range of fabrics, sewing patterns and trims.  The company continues to strive to innovate and improve the way fabrics are sold, offering a comprehesive range of fabric cuts to save you time, money and the stress of cutting accurate shapes, speeding you on the way to creating gorgeous gifts, clothes and homewares. 

"We aim to provide the highest level of customer care, before and after you make your order, including a 'find a fabric service' and a no quibble returns policy (even if you just change your mind).  When you shop with us you can be totally confident about your purchase."

 

Contact Us

Not sure how much to order or which fabric type is right for your project?  Looking for a print that is out of stock? Or have a query about an existing order?  We have tried to answer the most asked questions below, and remain available to help, aiming to reply to all messages within 24 hours.  Click here to contact us. www.printstopolkadots.co.uk/store/index.php?route=information/contact

 

Frequently Asked Questions

 

Your Order
 

How much should I order?

Click here to view our buying guide, and watch our video.

  

 

How do I use a discount /voucher code?

Before you checkout, open your basket (link at the top of the page, on the right).  Scroll down the screen and you will see a space for discount codes and voucher codes, as well as details of points available to spend.

 

What happens after I place my order?

You will recieve an email letting you know the order process is complete, if you don't recieve this email check your junk folder in your email account, if it isn't there, please contact us.  If we need to contact you about your order, we will send you an email, and your order history will show the order as processing (with details of the query shown).  Once your order has been posted (we aim to post all orders within 3 days but are usually much quicker) you will receive another email to let you know your order is on its way.

 

Can I add to an order?

We will always try and combine orders when we can (providing they are not marked as shipped in your order history!), email or phone us and we will explain what to do to avoid additional postage.

 

How quickly will my order be despatched?

We aim to despatch orders within 3 days, although most orders are sent out much quicker.  The only exception being if we have a issue with your order, in which case we will always contact you via email asap to discuss.  You can help us deal with any queries quickly by completing the box in the checkout process relating to what to do if an item is out of stock, you can indicate if want us to send what is available, cancel the order, or contact you, and their is even space to give specific instructions depending on which item is causing a delay.

 

Can I cancel an order?

We will always try to help, contact us via email or phone and as long as the parcel hasn't left the building we will be able to cancel all, or part, of the order.
 


What is your returns policy?

We have a no quibble returns policy. 

If you are returning an item because it is faulty, we will replace or refund the item, we just ask that you contact us first to determine the best course of action.  If you simply change your mind we will also accept a return, as long as you haven't cut your fabric or pattern (under these circumstances we do not refund/pay for postage, simply refund the cost of the item).   To read our policy in full, click the link below.  If you are left with any questions please email us atcustomerservices@printstopolkadots.co.uk

  


Terms and Conditions

To view our term and conditions please click the link below, if you are left with any specific questions please contact us via email at customerservices@printstopolkadots.co.uk

  


 

Reward Points

You receive reward points for almost all full price purchases, you can see how many points you will earn on each of our product pages. These points can be used to against future purchases (on each item page you can also see how many points you need to buy an item). 

To see how many points you have, and use all or some of them, edit your basket (top right side of the screen), and scroll down, you will see how many points you have available and can use all or some of them against your order. 

 

 

Privacy Policy/Your Data

Personal Information 
In order to process your order it is necessary for us to collect and store a certain amount of personal information, including your name and address, email and telephone contact details.

We use the latest secure server technology to ensure this information is protected to the highest standards. WE NEVER PASS ON THIS INFORMATION. We do not sell or give information to 3rd parties, the only communications you will receive from us will relate directly to your orders, unless you sign up for our newsletter, in which case you will receive regular email updates, which you can opt out of at any time.

 

Financial Information 
We do not store any information relating to your bank account, credit or debit card or paypal account. When you make a payment the payment is processed on our behalf by PAYPAL (except in the case of BACS when you are responsible for transferring the payment to our account, and we do not see any of your bank details).

Paypal use encryption to safeguard your credit card information. This encryption makes it virtually impossible for unauthorised parties to read any information that you send via our website. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

If you have questions about your personal data or our privacy policy, please contact us atcustomerservices@printstopolkadots.co.uk